Delivery Policy for Night Paw Patrol
Introduction
At Night Paw Patrol, we understand that getting your items quickly is important to you, so we make every effort to process your order as quickly as possible. We provide shipping services that are reliable and prompt, delivering our LED dog collars, night safety gear, and other pet products directly to your door.

Shipping Options and Costs

Standard Shipping: We offer standard shipping on all orders within the UK. Standard delivery typically takes 3-5 business days and is free for orders over £50. For orders under £50, a flat rate of £3.99 is charged.
Express Shipping: Express shipping options are available at an additional cost of £6.99. Express deliveries are typically made within 1-2 business days.
International Shipping: Shipping rates and delivery times for international orders vary depending on the destination. Please check our website for specific details or contact us at support@nightpawpatrol.com.
Order Processing Times

Handling Time: Orders are typically processed within 24 hours of order confirmation, excluding weekends and holidays. Orders placed on Friday after 12 PM, on weekends, or on holidays will be processed the next business day.
Delays: Occasionally, delivery may be affected by factors beyond our control, such as customs delays or weather conditions. We will communicate any significant delays to you via email.
Tracking Your Order

Confirmation and Tracking: Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order's progress via our courier’s website.
Courier Services: We use reputable courier services to ensure that your order arrives safely and on time.
Delivery Address and Instructions

Accuracy: Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for deliveries made to incorrect or incomplete addresses.
Special Instructions: If you have specific delivery instructions or requirements, please include them with your order, or contact us directly after placing your order.
Failed Deliveries and Returns

Failed Delivery Attempts: If a delivery attempt is unsuccessful, the courier will leave a note with instructions for redelivery or pickup from a local depot.
Return to Sender: Orders returned to us due to incorrect addresses or multiple failed delivery attempts will incur a redelivery fee if you request redelivery.
Contact Us
If you have any questions about our delivery policy or if you need assistance with your order, please contact us at support@nightpawpatrol.com. We are here to help!

Policy Updates
We reserve the right to amend this delivery policy at any time. Changes will be effective immediately upon posting the updated policy on our website.